Services

With SyberWorks you will hit the ground running with your new system. We structure your admin, manager, and student interfaces to meet your learning goals. We load your organization hierarchy, users, job role training matrix, training history and initial set of courses.

Licensed or hosting options for your campus to meet your compliance and security needs. We provide superior hosting capabilities utilizing Microsoft Azure ®. Online hosting reduces your upfront costs, speeds up project delivery and provides all necessary hardware, software, and Internet bandwidth necessary to get your LMS/DMS/QMS project off the ground.

Access to the system can be accomplished with form-based authentication with a user id and password and option 2-factor authentication with a security code sent as a text message and/or email. Authentication can be accomplished against the LMS database or Active Directory using LDAP. Single sign-on can be accomplished using Security Access Markup Language (SAML), silent logon, or Windows Authentication.

We can utilize a file-based integration with your HRIS system so user information and organization structure in the LMS is kept up-to-date automatically. If you choose to keep your existing document management system, we can process data output from that system for automatically building read-and-sign course in the LMS (SOP Automation). Integration with downstream systems such as ERP, CRM, or shop floor control is accomplished in a similar manner.

Deploy course content in a SCORM, AICC, or MP4 format. There can be inconsistencies in how off-the-shelf courses are implemented and we assist in making sure course results are properly communicated to the LMS. Additional lessons can be added to off-the-shelf courses for testing, supporting materials, and surveys. We also can make recommendations as to how your in-house developed materials are published.

We load your management and reporting structure to ensure appropriate follow-up by department or manager. Your organizational structure can be up to 5 levels deep and the linkage between an employee and their immediate supervisor can accommodate any number of levels.

We give the system the look and feel of your organization with your logo, color scheme, and CSS to ensure a consistent and comfortable user experience.

The system is highly configurable but sometimes additional capabilities are required. We work closely with you to specify and implement additional functionality to match your workflows and objectives using a rapid prototyping methodology.

We can provide assistance with some of your administrative tasks such as loading courses and assigning requirements to users for a very reasonable price.

The system has over 70 standard reports that provide parameter driven results through date ranges, course selection, optional fields, etc. We always find, however, that customers have some unique data requirements that can only be met with one or more custom reports. We create these custom reports as part of our hosting service or license support and upgrades for no extra charge.

The same implementation consultant who works with you on system setup will stay with you every step of the way as you become familiar with the system and identify new requirements. Your training is customized to your specific configuration. We provide a wealth of how-to documents and weekly one-hour meetings for as long as you find them valuable.

SyberWorks will deliver a portion of your e-Learning course material and/or documents from a private campus on our hosted servers. A pilot project is a great way to test the effectiveness of our online learning/document/quality technology. You can then up-size your project by bringing our technology in-house or continuing with a hosted solution.