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e-Learning Lingo Podcast Transcript #3-Balanced Scorecard

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Announcer: The E-Learning Lingo Podcast.

Mary Kay Lofurno: Good afternoon, and welcome to the third edition of the e-Learning Lingo Podcast series. My name is Mary Kay Lofurno. I'm the Marketing Director here at SyberWorks, and I'm your host today.

SyberWorks has created the e-Learning Lingo Podcast as a free service to academia and the e-Learning industry at large. The e-Learning Lingo Podcast is a forum to inform, reach out, and encourage discussion with students, teachers, academics, professionals, and industry personnel, by providing information on the concepts used within the discipline of e-Learning and web-based training.

When you talk with a training manager or someone in the e-Learning industry, you may find that they use a lot of different terms, or jargon. The e-Learning Lingo Podcast series will focus on various terms used in the e-Learning industry, and show how they're used. Each week, the podcast will feature one or two terms that relate to e-Learning, Performance Management, or Human Capital Management. The audio file for each podcast will be posted on the e-Learning Lingo Podcast blog, along with an accompanying transcript of the show.

The e-Learning Lingo Podcast blog allows listeners to comment on each episode in three different ways. Listeners may post comments on the e-Learning Lingo Podcast blog.

If a listener wishes to call in and leave feedback instead of posting feedback on the blog or leaving a Web-based voice mail, there is a call-in line where you can leave your message about each show. The number is (206) 350-8757.

The e-Learning Lingo Podcast blog is located at http://www.boggse-Learningchronicle.typepad.com/elearning_lingo_podcast/.

Last week, Dave Powell, our SyberWorks Documentarian, talked about a term used in learning theory, “cognitive flexible theory.” This week, he will be talking about a term used in Performance Management and Human Capital Management, the “balanced scorecard.”

So I ask you, do you know your e-Learning lingo?

[theme music]

Mary Kay: Hi, Dave. What is a “balanced scorecard?”

Dave Powell: The concept was developed in the early 1990's by Dr. Robert Kaplan (Harvard Business School) and Dr. David Norton.

A “balanced scorecard” is a framework for describing organizational strategies using linked performance measures in four areas: financial, customer, internal process, and employee learning and growth.

A “balanced scorecard” acts as a measurement system, strategic management system, and communication tool, and as a rubric (or protocol) for measuring and managing employee performance.

Obviously, the piece that applies to e-Learning is the employee growth section. Many organizations use Learning Management Systems and Competency Management Tools to track this type of information. I will be talking about Learning Management Systems and Competency Management in upcoming podcasts.

For more information about “balanced scorecards”, you can go to www.balancedscorecard.org/basics/bsc1.html and www.balancedscorecard.org.

Mary Kay: Great information. Don't forget! Dave has posted about himself on the e-Learning Lingo Podcast blog, so check it out when you get a chance. Thanks, Dave.

Dave: My pleasure! Talk with you soon.

Mary Kay: This is Mary Kay Lofurno, Marketing Director at SyberWorks. Thanks for listening to the third episode of the e-Learning Lingo Podcast. This week, Dave Powell talked about “balanced scorecards.” The episode three podcast audio and transcript will be posted on the e-Learning Lingo Podcast blog.

Please feel free to join the discussion by leaving your comments by phone, web-based voicemail, or blog posting. We look forward to hearing from you.

Next time on the e-Learning Lingo Podcast, we will talk about a term used in e-Learning development. Until then, have an awesome week.

Announcer: SyberWorks Podcast. Learn any time, any place.


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Building 3, Suite 319
Waltham, MA 02452

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