SyberWorks Off-The Shelf Content Library

Why reinvent the wheel? Save time and money by purchasing already developed, off-the-shelf courses for subjects such as OSHA Health and Safety requirements, sales training, computer training, sexual harassment, and more.

SyberWorks has assembled a library of specialized, off-the-shelf content available for purchase from SyberWorks. If you or your company is interested in purchasing this content to use in your learning management system or as part of a separate training initiative, please contact us at 781-891-1999 or email us at info@syberworks.com.

Computer Training
Health & Safety
Human Capital Management

COMPUTER TRAINING

Office 2003 & Related Titles Office 2003 New Features Access 2003 Level 1 & 2 Excel 2003 Level 1 & 2 Outlook 2003 Level 1 PowerPoint 2003 Level 1 & 2 Word 2003 Level 1 & 2 FrontPage 2003 Level 1	Office XP & Related Titles Office XP New Features Access 2002 Level 1 Access 2002 Level 2 Access 2002 Level 3 Access 2002 Core Access 2002 Expert Access 2002 Task Oriented Access 2002 Skills Assessment Excel 2002 Level 1 Excel 2002 Level 2 Excel 2002 Level 3 Excel 2002 Core Excel 2002 Expert Excel 2002 Task Oriented Excel 2002 Skills Assessment FrontPage 2002 Level 1 FrontPage 2002 Level 2 FrontPage 2002 Core FrontPage 2002 Task Oriented FrontPage 2002 Skills Assessment Outlook 2002 Level 1 Outlook 2002 Level 2 Outlook 2002 Core Outlook 2002 Task Oriented OUtlook 2002 Skills Assessment Time Management with Outlook 2002 PowerPoint 2002 Level 1 PowerPoint 2002 Level 2 PowerPoint 2002 Level 3 PowerPoint 2002 Comprehensive PowerPoint 2002 Task Oriented PowerPoint 2002 Skills Assessment Project 2002 Level 1 Project 2002 Skills Assessment Word 2002 Level 1 Word 2002 Level 2 Word 2002 Level 3 Word 2002 Core Word 2002 Expert Word 2002 Task Oriented Word 2002 Skills Assessment PC Fundamentals with Windows XP Getting Started with Windows XP Windows XP Level 1 Windows XP Skills Assessment
Office 2000 & Related Titles Access 2000 Level 1 Access 2000 Level 2 Access 2000 Level 3 Access 2000 Proficient Access 2000 Expert Access 2000 Skills Assessment Excel 2000 Level 1 Excel 2000 Level 2 Excel 2000 Level 3 Excel 2000 Proficient Excel 2000 Expert Excel 2000 Task Oriented Excel 2000 Skills Assessment FrontPage 2000 Level 1 FrontPage 2000 Level 2 FrontPage 2000 Skills Assessment Utilizing the Internet Outlook 2000 Level 1 Outlook 2000 Level 2 Outlook 2000 Proficient Outlook 2000 Task Oriented OUtlook 2000 Skills Assessment Time Management Using Outlook PowerPoint 2000 Level 1 PowerPoint 2000 Level 2 PowerPoint 2000 Level 3 Presentation Skills Using PowerPoint PowerPoint 2000 Proficient PowerPoint 2000 Expert PowerPoint 2000 Task Oriented PowerPoint 2000 Skills Assessment Getting Started with Project 2000 Project 2000 Level 1 Project 2000 Skills Assessment Word 2000 Level 1 Word 2000 Level 2 Word 2000 Level 3 Word 2000 Proficient Word 2000 Expert Word 2000 Task Oriented Word 2000 Skills Assessment Business Writing Using Word Windows 2000 Level 1 Windows 2000 Skills Assessment Getting Started with Windows Me Windows 98 New Features Windows 98 Skills Assessment Windows NT Introduction Windows NT Skills Assessment	Office 97 & Related Titles Access 97 Level 1 Access 97 Level 2 Access 97 Level 3 Access 97 Skills Assessment Excel 97 Level 1 Excel 97 Level 2 Excel 97 Level 3 Excel 97 Skills Assessment Outlook 98 Level 1 OUtlook 98 Skills Assessment PowerPoint 97 Level 1 PowerPoint 97 Level 2 PowerPoint 97 Level 3 PowerPoint 97 Skills Assessment Word 97 Level 1 Word 97 Level 2 Word 97 Level 3 Word 97 Skills Assessment
Other Titles Introduction to Internet Explorer 6 Introduction to Netscape 7 Navigating & Exploring the Internet Lotus Notes 5.0 Level 1 Lotus Notes 5.0 Level 2 Working with Digital Pictures Level 1 Working with Digital Pictures Level 2 Microsoft Works 2002 Level 1 Microsoft Works 2002 Skills Assessment Microsoft Works 2000 Level 1 Palm OS 4.0 Introduction Palm OS 4.0 Tips and Tricks Palm Organizer Level 1 Palm Tips and Tricks Pocket PC Tips and Tricks Pocket PC Task Oriented QuickBooks Pro 2002 Level 1 QuickBooks Pro 2001 Level 1 QuickBooks Pro 2001 Level 2 QuickBooks Pro 2000 Level 1 Quicken 2002 Level 1 Quicken 2002 Level 2 Quicken 2001 Level 1 Quicken 2000 Level 1

Specialized Computer Training Certifications

Internet and Computing Certification Course: Course provides complete training for the three exams required for the Internet and Computing Core Certification: Computing Fundamentals, Living Online, and Key Applications.

A+ Certification Training: Course features include: Prerequisite testing, prerequisite reference material, CAQC Approved Curriculum, self-paced lessons, hands-on simulations, interactive exercises, audio narration, real world examples, easy-to-use navigation, modular design, pop-up definitions, interactive practice tests drawn from over 1,500 questions, additional PDF-format reference materials, and more!

HEALTH & SAFETY

Back Injury Prevention Back Injury Prevention Back Injury Prevention (Audio) Back Injury Prevention Cal/OSHA Back Injury Prevention Non-OSHA/Municipal Back Injury Prevention - Automotive Service	Bloodborne Pathogens Bloodborne Pathogens Bloodborne Pathogens (Audio) Bloodborne Pathogens Non-OSHA/Municipal
Chemical Hazards Hazard Communication OSHA Hazard Communication (Audio) Hazard Communication Cal/OSHA Hazard Communication Non-OSHA/Municipal Hazard Communication Construction Hazard Communications Automotive Service - Part 1 Hazard Communications Automotive Service - Part 2 Controlling Brake Dust - Automotive Service Material Safety Data Sheet (MSDS) Material Safety Data Sheet (Audio) WHMIS (Workplace Hazardous Materials Information System - Canada) Hydrogen Sulfide Safety Awareness	Confined Space Confined Space Entry OSHA Confined Space Entry Cal /OSHA Confined Space Entry Non-OSHA/Municipal Confined Space Entry Construction
Driver Safety NSC Defensive Driving (Audio) NSC Defensive Driving (Audio) - Spanish Language NSC Defensive Driving (Audio) - Short Version NSC Defensive Driving (Audio) - Spanish Language Short Version NSC Professional Truck Driver (Audio)	Corporate Defensive Driving (non-NSC certificates) Defensive Driving International Defensive Driving
Electrical Safety Electrical Safety Electrical Safety Non-OSHA Electrical Safety Construction	Ergonomics Ergonomics for the Office Ergonomics for the Office (Audio) Ergonomics for the Office Cal/OSHA Ergonomics for the Office Non-OSHA/Municipal Ergonomics for the Assembly Worker Ergonomics for the Assembly Worker (Audio)
Eye, Face, Head, and Hearing Protection Eye and Face Protection Eye and Face Protection (Audio) Eye and Face Protection Automotive Service Hearing Protection Hearing Protection (Audio) Hearing Protection Non-OSHA/Municipal Hearing Protection Construction Head Protection	Fall Protection Fall Protection Ladder Safety
Field Biological Hazards Field Biological Hazards	Fire Safety Fire Safety Fire Safety (Audio) Fire Safety Cal/OSHA Fire Safety Non-OSHA/Municipal Fire Safety Automotive Service

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HAZWOPER

Hazardous Waste Operations and Emergency Response

Lift Truck/Hoists & Lifts Safety Lift Truck Safety Lift Truck Safety Cal/OSHA Lift Truck Safety Non-OSHA/Municipal Pedestrian Safety Around Lift Trucks Hoists and Lifts Automotive Service	Lockout/Tagout OSHA Lockout/Tagout OSHA Lockout/Tagout (Audio) Lockout/Tagout Cal/OSHA - Lockout/Tagout Non-OSHA/Municipal Lockout/Tagout Construction Machine Guarding
Personal Protective Equipment Personal Protective Equipment OSHA Personal Protective Equipment (Audio) Personal Protective Equipment Cal/OSHA Personal Protective Equipment Non-OSHA/Municipal Personal Protective Equipment Automotive Service	Respiratory Protection Respiratory Protection OSHA Respiratory Protection Non-OSHA/Municipal
Restaurant Safety Restaurant Safety/New Employee Orientation Orientacion de Seguridad en los Restaurantes (Spanish) "Restaurant Orientation"	Slips, Trips, & Falls and Walking & Working Surfaces Slips, Trips, and Falls Slips, Trips, and Falls (Audio) Slips, Trips, and Falls Cal/OSHA Slips, Trips, and Falls Non-OSHA/Municipal Slip, Trip & Falls Automotive Service
New Employee Safety Orientation New Employee Safety Orientation	OSHA Specific Introduction to OSHA
Back Injury Prevention Back Injury Prevention Back Injury Prevention (Audio) Back Injury Prevention Cal/OSHA Back Injury Prevention Non-OSHA Back Injury Prevention Muni Back Injury Prevention Construction	Bloodborne Pathogens Bloodborne Pathogens Bloodborne Pathogens Muni Bloodborne Pathogens Construction
Chemical Hazards Hazard Communication OSHA Hazard Communication Cal/OSHA Hazard Communication Non-OSHA Hazard Communication Muni Hazard Communication Construction Hazard Communication Automative Service - PART 1 Hazard Communication Automative Service - PART 2 Material Safety Data Sheet (MSDS) Hazardous Material Shipping Guide WHMIS (Workplace Hazardous Materials Information System Hydrogen Sulfide Safety Awareness	Confined Space Confined Space Entry OSHA Confined Space Entry Cal/OSHA Confined Space Entry Non-OSHA Confined Space Entry Muni Confined Space Entry Construction
Driver Safety Defensive Driving NSC Defensive Driving	Electrical Safety Electrical Safety Electrical Safety Non-OSHA Electrical Safety Muni Electrical Safety Construction
Ergonomics Ergonomics for the Office Ergonomics for the Office Cal/OSHA Ergonomics for the Office Non-OSHA Ergonomics for the Office Muni Ergonomics for the Assembly Worker Ergonomics for the Assembly Works (Audio) Eye, Face, and Hearing Protection	Eye and Face Protection Eye and Face Protection (Audio) Eye and Face Protection Construction Hearing Protection Hearing Protection (Audio) Hearing Protection Muni Hearing Protection Non-OSHA Hearing Protection Construction
Fall Protection Fall Protection	Field Biological Hazards Field Biological Hazards
Fire Safety Fire Safety Fire Safety Cal/OSHA Fire Safety Non-OSHA Fire Safety Muni Fire Safety Construction	Hazwoper Hazardous Waste Operations and Emergency Response
Lift Truck Safety Lift Truck Safety Lift Truck Safety Cal/OSHA Lift Truck Safety Non-OSHA Lift Truck Safety Muni Pedestrian Safety Around Lift Trucks	Lockout/Tagout Lockout/Tagout OSHA Lockout/Tagout Cal/OSHA Lockout/Tagout Non-OSHA Lockout/Tagout Muni Lockout/Tagout Construction
Personal Protective Equipment Personal Protective Equipment OSHA Personal Protective Equipment Cal/OSHA Personal Protective Equipment Non-OSHA Personal Protective Equipment Muni Personal Protective Equipment Construction	Respiratory Protection Respiratory Protection OSHA Respiratory Protection Non-OSHA Respiratory Protection Muni Respiratory Protection Construction
Restaurant Safety Restaurant Safety/New Employee Orientation - (This course requires customization.) Restaurant Safety/New Employee Orientation (Audio) - (This course requires customization.) Restaurant Safety/New Employee Orientation Spanish - (This course requires customization.) Restaurant Safety/New Employee Orientation Spanish (Audio) - (This course requires customization.)	Slips, Trips, and Falls Preventing Slips, Trips, and Falls Preventing Slips, Trips, and Falls Cal/OSHA Preventing Slips, Trips, and Falls Non-OSHA Preventing Slips, Trips, and Falls Muni Preventing Slips, Trips, and Falls Construction (Walking and Working Surfaces) - Also, see the OSHA 10-hour course described below.
New Employee Safety Orientation New Employee Safety Orientation (This course requires customization.) OSHA Specific Introduction to OSHA	OSHA 10 Hour-General Industry OSHA 10-Hour — Introduction to OSHA OSHA 10-Hour — Electrical Safety OSHA 10-Hour — Egress & Fire Protection OSHA 10-Hour — Walking and Working Surfaces OSHA 10-Hour — Process Safety Management OSHA 10-Hour — Lockout/Tagout OSHA 10-Hour — Confined Space OSHA 10-Hour — PPE OSHA 10-Hour — Machine Guarding OSHA 10-Hour — Hazardous Materials OSHA 10-Hour — Comprehensive Post-Test
Vehicle Service Safety Vehicle Service - Hazard Communications 1 Vehicle Service - Hazard Communications 2 Vehicle Service - Hoists and Lifts Vehicle Service - Controlling Brake Dust Vehicle Service - Fire Safety Vehicle Service - Eye and Face Protection Vehicle Service - Back Injury Prevention Vehicle Service - PPE

Note: Muni = municipal worker

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HUMAN CAPITAL MANAGEMENT

Human Capital Management-Communication Skills Art of Giving and Receiving Feedback Communication Nightmares: Solutions to Your Top Communication Problems Communicating for Results Communication Essentials Creating Messages That Motivate (The Decker Grid Method®) Delivering a Winning Presentation Every Time Developing Effective Supervisory Skills Effective Communication The Complete Guide to Effective Facilitation Feedback Solutions Negotiating with Confidence Supervising Difficult Behaviors	Human Capital Management-Conflict Management A Problem-Free Approach to Problem Solving The Consultant on Management Dealing with Difficult Workplace Behavior Defusing Workplace Violence Managing Workplace Conflict Supervising Difficult Behaviors
Human Capital Management-Continuous Improvement Continuous Improvement in the Workplace Job Strategies for New Employees Planning Your Job Performance Talent Dvevelopment Ten Tools for Quality	Human Capital Management-Customer Service Building Customer Loyalty But I Don't Have Customers! Creating Loyal Customers for Associates Creating Loyal Customers for Leaders Customer Service Excellence Keep Them Calling Quality Service in the Public Sector Quick-Start Sales Training Quick-Start Training Camp
Human Capital Management-Diversity Dealing with Diversity Diversity: The Real Deal	Human Capital Management-Employee Development Job Strategies for New Employees Listen Up How to Get Everything Done Negotiating with Confidence Office Safety/The Safety Secret Planning Your Job Performance Turning Feedback into Change Taking Personal Responsibility Empowerment in the Workplace Why Didn't I Think of That: Creative Thinking Skills for Work Ethics in the Workplace Dealing with Diversity Defusing Workplace Violence
Human Capital Management-Feedback Art of Giving and Receiving Feedback But I Don't Have Customers! Feedback Solutions Turning Feedback into Change	Human Capital Management-Finance Fundamentals of Business Math Introduction to Finance
Human Capital Management-Harassment Legal Issues in Management Preventing Sexual Harassment, Employee Preventing Sexual Harassment, Supervisor Stopping Sexual Harassment: Guidelines for Employees Stopping Sexual Harassment: Guidelines for Supervisors	Human Capital Management-Interviewing Get Hired! Get Ready - How to Prepare for a Successful Job Search The Consultant on Interviewing and Hiring More Than a Gut Feeling III Legal Issues Talent Selection in Management You Be the Judge II
Human Capital Management-Leadership Coaching Job Skills Communicating Up Delegating Developing Performance Goals and Standards Effective Discipline Essential Skills of Leadership Improving Work Habits Managing Complaints Providing Performance Feedback Resolving Conflicts Supporting Change	Human Capital Management-Legal Issues The Consultant on Management - Discrimination and Legal Issues Documenting Discipline Legal Issues in Management No Privacy: Legal Issues in E-Mail Stopping Sexual Harassment: Guidelines for Employees Stopping Sexual Harassment: Guidelines for Supervisors You be the Judge II
Human Capital Management-Management and Supervision A Problem-Free Approach to Problem Solving Art of Giving and Receiving Feedback Care and Control: Termination Communication Nightmares: Solutions to Your Top Communication Problems The Consultant on Management Continuous Improvement in the Workplace Dealing with Difficult Workplace Behavior Dealing with Diversity Defusing Workplace Violence Developing Effective Supervisory Skills Diversity: The Real Deal Documenting Discipline Effective On-the-Job Training Empowerment in the Workplace Ethics in the Workplace Human Touch Performance Appraisals Investing Time for Maximum Return Job Strategies for New Employees Legal Issues in Management Manager's Mindset Mentoring for Success Motivation in the Workplace The Consultant on Management - Personal Workplace Issues Supervising Difficult Behaviors Training Others to Train	Human Capital Management-Meeting Management Meeting Management for Leaders and Participants Leading Meetings to Success Investing Time for Maximum Return
Human Capital Management-Performance Management The Consultant on Management - Performance Management Human Touch Performance Appraisals	Human Capital Management-Personal Career Development Get Ready - How to Prepare for a Successful Job Search Talent Development: Planning Your Career A Problem-Free Approach to Problem Solving Communication Essentials Effective Project Management Making Change Work for You But I Don't Have Customers! Turning Feedback into Change Coaching Performance Excellence Mentoring for Success Ten Tools for Quality Investing Time for Maximum Return Meeting Management for Leaders and Participants Leading Meetings to Success
Human Capital Management-Recruiting & Retention The Consultant on Interviewing and Hiring Talent Selection More Than a Gut Feeling III Ready to Recruit You Be the Judge II	Human Capital Management-Retail Communicating for Results Creating Loyal Customers for Associates Creating Loyal Customers for Leaders Measuring Profitability: Gross Margin Retail Math: Performance and Profitability Quick-Start Sales Training Quick-Start Training Camp Ready to Recruit Taking Personal Responsibility
Human Capital Management-Team Building & Teamwork Team Up for Success Developing an Effective Team The Consultant on Teamwork Challenges A Problem-Free Approach to Problem Solving Job Strategies for New Employees	Human Capital Management-Training Effective On-the-Job Training Training Others to Train

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QUALITY MANAGEMENT

International Standards-ISO 9000 Interpretation of ISO 9001:97	General Quality Topics-Tools and Techniques Ten Tools for Quality Continuous Improvement in the Workplace Effective Project Management
Human Resources Dealing with violence in the Workplace Discharging Employees Interviewing Job Candidates Moving from Trainer to Performance Consultant Preventing Sexual Harassment for Employees Preventing Sexual Harassment for Leaders Valuing Diversity	Business Management Basics of Effective Communication Executive-to-Employee Communication Strategies Financial Basics for Non-financial Managers Intercultural Business Etiquette Managing a Virtual Office Organizing Your Workspace Understanding and Using Contracts Basics of Budgeting (New)
Communications Appreciating Personality Differences Basics of Effective Communication Communicating Up Conflict Intervention Essential Skills of Cummunicating Intercultural Business Etiquette Internet Basics Presentation Skills Providing Effective Feedback Setting Performance Goals and Expectations Managing Disagreement (New) Business Writing Basics (New) Writing Effective E-mail (New)	Supervision Coaching Job Skills Delegating Effective Discipline Leading Effective Meetings Managing Projects Resolving Conflicts Succeeding as a Supervisor Supporting Change Personal Career Achieving Personal Goals Balancing Work and Family Choosing a Childcare Provider Internet Basics Interviewing Skills for Job Candidate Managing Stress Managing Your 401(k) Recognizing and Avoiding Burnout Recognizing and Managing Anger Time Management Succeeding as an Administrative Assistant (New)
Performance Management Conducting Performance Reviews Developing Performance Goals and Standards Disciplining and Redirecting Employees Providing Performance Feedback Recognizing Employee Performance Setting Performance Goals and Expectations	Leadership Applying Leadership Basics Coaching and Counseling Creating a Strong Leadership Team Delegating Developing a Stretegic Plan Essential Skills of Leadership Executive-to-employee Communication Strategies Leading Effective Meetings Managing Change Motivating Employees Solving Problems as a Team Managing Negative People (New) Leadership Skills for Women (New) Mentoring (New)
Sales Skills Basics of Effective Selling Closing the Sale Creating an Effective Sales Team Mastering Cold Calls Negotiating for the Sales Professional Qualifying Sales Prospects Successful Negotiation Telephone Sales Skills	Staying Positive Applying Emotional Intelligence in the Workplace Managing Stress Recognizing and Avoiding Burnout Recognizing and Managing Anger Time Management
Personal And Family Balancing Work and Family Choosing a Childcare Provider Developing A Child's Critical Thinking Skills Guardianship Decisions for Elderly Loved Ones Managing Your 401(k) Overcoming the Loss of a Loved One Personal Financial Planning Recognizing and Responding to Signals of Violence	Team Building Appreciating Personality Differences Becoming an Effective Team Member Building a Successful Team Leading Effective Teams Solving Problems as a Team Managing Negative People (New) Retaining Valuable Employees (New)
Customer Service Building Strong Customer Relationships Dealing with Difficult Customers Telephone Skills for Quality Customer Service Managing Complaints

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