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The importance of an LMS provider that offers user support

Having an LMS provider who offers user support is essential.

Having an LMS provider who offers user support is essential.

Just as important as selecting the best software is choosing a provider who offers strong user support. Implementing a learning management system is a continuous process that does not end when you introduce the system. Rather, you'll want to have support on hand when any technical issues arise. Most of all, choosing an LMS provider who is customer-oriented means that technical issues are easily resolved, resulting in few interruptions and losses in productivity.

Educause, an organization that seeks to "advance higher education through the use of information technology," lists quality support, including technological support, as instrumental to successful implementation of learning management solutions. Other critical factors are organizational preparedness, assigning project responsibilities to individuals and user-friendliness.

Flexibility and scalability are also important considerations.

Perhaps your organization wants to use learning management solutions to address simple needs before transitioning to a full-system implementation. In a recent post, we discussed how many hospitals initially introduce LMS programs on a smaller scale. 

Indeed, organizations of many sizes and from different sectors benefit from customizable and scalable technology solutions. Since company needs change over time, make sure to choose a provider who has the ability to customize your software, adding features or making modifications throughout the process. 

To learn more about SyberWorks services or to schedule a product demonstration, please call us at 888-642-7078, email us at info@syberworks.com or register on our site. We offer affordable and customizable solutions to fit a wide range of your organization's needs. In addition, we provide top tier technical support and customer service 8am-5pm, 5 days/week. 

SyberWorks, Inc.
411 Waverley Oaks Road
Building 3, Suite 319
Waltham, MA 02452

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