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Going live with your new LMS

Be prepared for a few hiccups during the launch of the new LMS.

Be prepared for a few hiccups during the launch of the new LMS.

After months of research, planning and testing, the time has come for your organization to launch its new learning management system (LMS). Although you and your LMS implementation team have worked hard to ensure that the roll out goes as smoothly as possible, there still might be be a few hiccups. 

Here are a few items to consider as you prepare to go live: 

Helpdesk support

For the first few weeks following the change, it's likely that your IT staff will receive a deluge of questions. To help the team prepare, draft a list of anticipated questions that they are most likely to encounter. If the helpdesk staff cannot solve the issue, be sure that someone on the team knows the escalation process and how to get in contact with the vendor. 

Blackout period

If your organization is switching from one LMS to another, there will be a brief period in which neither of them will be accessible. To keep disruption to a minimum, you may want to schedule the final migration tasks to occur over the weekend. This will also give the implementation team the opportunity to perform a few more spot checks of the system. 

Internal marketing 

Employees in your organization should be aware of the new LMS and eager to use it. An internal marketing team can perform demos and send screen shots of the new system. It is also essential that members of this group be able to clearly articulate how the LMS will benefit employees. User interest is critical for the success of any new system. 

To learn more about SyberWorks services or to schedule a product demonstration, please call us at 888-642-7078, email us at info@syberworks.com or register on our site.

SyberWorks, Inc.
411 Waverley Oaks Road
Building 3, Suite 319
Waltham, MA 02452
781-891-1999

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