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“Distributor-Modeled” Training

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By Steve Pena, Instructional Designer and Implementation Consultant for SyberWorks, Inc.

Can your distribution partners access your training-services infrastructure, to quickly train their employees about your products, while also building a university-like organization to deliver and track training of their (and your) end customers? In a distributor-oriented organization, your LMS should be able to support many levels of such “Distributor-Modeled” training… and deliver benefits to you, your distributors, and your customers.

At the simplest level, your distributors would be able to send people to your LMS training site, and have them registered as customers of each distributor (as shown in Figure 1). This would allow you to generate reports about courses delivered, classroom scheduling, and training results for each distributor’s customers over the past month, quarter, and year. It will also allow you to create more complex training solutions for heavy users of your training services, while being able to identify distributors who might benefit from special training promotions.

Figure 1: Distributors push their customers to your LMS.

Figure 1

The next logical step would be to give distributors themselves restricted administrative access to your LMS (Figure 2). In the simplest implementation of this model, the distributors would be able to:

And on a more advanced level, distributors could:

Figure 2: Distributors have restricted administrative access to your LMS:

Figure 2

This model will improve your relationship with distributors, enable you to provide them with more services, and reduce the training-administration overhead for your company. Some of the advanced services it also enables are:

This model also allows you to create a “Super Administrator” role for more advanced distributors, which allows them to perform such functions as:

And finally, to extend this Distributor Model to an advanced level, think about branding separate campuses for each distributor (Figure 3). This allows you to create completely separate, distributor-branded training sites for each distributor within your LMS, while still permitting you to do complete rollups of all their training information and results.

Figure 3: An advanced distributor-branded implementation

Figure 3

Among this model’s advantages are that it allows distributors to:

So if they fit into your operation, these three levels of Distributor-Modeled training can improve your relationships with your distributors and provide them with much better levels of service, support, and training functionality. These models can also both save you money (through reduced administrative costs) and increase revenues (through branded training campuses).

About the Author:

Steve Pena is a Senior Instructional Designer and Implementation Consultant at SyberWorks, Inc., Waltham, Mass.

About SyberWorks

SyberWorks, Inc. is a leader in providing Learning Management Systems and custom e-Learning Solutions for Fortune 1000 corporations, higher education, and other organizations. Located in Waltham, Massachusetts, the company serves the multi-billion-dollar e-Learning market. Since 1995, SyberWorks has developed and delivered unique and economical solutions for creating, managing, measuring, and improving e-Learning programs at companies and organizations in the United States, Canada, Europe, and other countries.

SyberWorks, Inc.
411 Waverley Oaks Road
Building 3, Suite 319
Waltham, MA 02452

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